Crowd Management

NRF's Crowd Management Guidelines

In anticipation of Black Friday and other events that bring large crowds during the holiday season, NRF has released its 2011 Crowd Management Guidelines. These guidelines, created in collaboration with retail loss prevention executives, examine both the expected and unexpected factors in managing large crowds. This year's release also includes fresh insight on multiple offender crimes -- sometimes referred to as criminal flash mobs -- and organized events or protests. Learn more.

Retailers suffer in wake of London riots
The city of London has been under attack by mob-crazed rioters vandalizing, looting stores, and paralyzing local businesses. According to law enforcement, as of Tuesday morning, 450 people were arrested and 44 officers were injured during the yesterday’s events. More...

Additional Resources:

Multiple Offender Crimes/Criminal Flash Mobs
Criminal flash mobs are phenomena that are continuing to gain media attention. As these types of events cause sudden crowding in areas within stores and malls, guidelines and considerations for these types of occurrences are available to complement/incorporate into existing crowd management guidelines. More...

Civil Disturbance
Large crowds descend for many reasons – planned and unplanned events, however some converge for protests or rallies such as the Occupy Wall Street or World Bank/IMF protests. Items to consider in a crowd management policy regarding civil disturbances are located here. More...