Return Fraud

Retailers expect to lose $3.5 billion to return fraud this holiday season

The retail industry will lose an estimated $3.5 billion to return fraud during the holiday season and more than $14 billion in 2011 overall. The growing problem has forced many retailers to adopt policies which require customers returning merchandise to show identification, according to NRF's annual Return Fraud Survey. The survey also found nearly nine in 10 retailers say they have experienced problems with the return of stolen merchandise and six in 10 report they have dealt with wardrobing in the past year. Learn more.

NRF, Beall's execs talk holiday return fraud
Return fraud will cost retailers an estimated $4 billion during the 2010 holiday season. In a recent CNN interview, Dan Doyle, senior vice president of Beall's Department Stores, and NRF's senior asset protection adviser, Joe LaRocca, share how return fraud hurts not only retailers, but also innocent consumers...