Return Fraud

Holiday return fraud will cost retailers $3.4 billion

According to NRF’s 2013 Return Fraud Survey, the industry will lose an estimated $8.8 billion to return fraud this year, including $3.4 billion during the holiday season alone. Nearly all retailers polled said they’ve dealt with return fraud issues over the past year. “Recent efforts to combat fraudulent activity are slowly starting to work, but criminals are becoming more savvy and technologically advanced,” NRF Vice President for Loss Prevention Rich Mellor said. The survey also found that more than 15% of retailers have dealt with e-receipt return fraud. As online sales continue to grow, 8 in 10 retailers say they allow customers to return merchandise purchased online in stores. Learn more.